{"version":"1.0","provider_name":"Biteship","provider_url":"https:\/\/biteship.com\/blog","author_name":"Biteship","author_url":"https:\/\/biteship.com\/blog\/author\/bloggerbiteship-com\/","title":"Customer Journey: Pengertian, Tahapan dan Cara Mewujudkannya - Biteship","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Y5iexf5Y1Q\"><a href=\"https:\/\/biteship.com\/blog\/customer-journey\/\">Customer Journey: Pengertian, Tahapan dan Cara Mewujudkannya<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/biteship.com\/blog\/customer-journey\/embed\/#?secret=Y5iexf5Y1Q\" width=\"600\" height=\"338\" title=\"&#8220;Customer Journey: Pengertian, Tahapan dan Cara Mewujudkannya&#8221; &#8212; Biteship\" data-secret=\"Y5iexf5Y1Q\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/biteship.com\/blog\/wp-content\/uploads\/2025\/10\/ux-indonesia-1V5zGGTYXVc-unsplash.jpg","thumbnail_width":1920,"thumbnail_height":1272,"description":"Seiring dengan semakin kompetitifnya persaingan bisnis online, customer journey menjadi salah satu faktor penting yang memengaruhi perkembangan bisnis kedepannya. Istilah ini sendiri merujuk pada alur perjalanan pelanggan saat berinteraksi dengan suatu brand. Dengan memahami customer journey, maka Anda akan bisa mengenali kebutuhan dan perilaku pelanggan, sehingga strategi pemasaran pun menjadi lebih relevan dan tepat sasaran. [&hellip;]"}