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Partnership

Integration Process​

  1. See our Project Timeline for an overview of the integration process.
  2. Sign up for a Biteship account at our registration page.
  3. Complete your profile in the account settings.
  4. Familiarize yourself with our API Documentation.
  5. Choose how you pay:
    • Subscription plan: Starter, Grow, Scale, or Enterprise. The plan sets monthly API quotas and which features you can use (plugin, shipping label API, and so on). Manage it in Dashboard → Subscription. See Plans & limits.
    • Prepaid - Top Up Bitepoints: Wallet balance for shipment charges and Rates/Tracking/Maps overage after your monthly quota is used.
    • Postpaid - Monthly Invoicing: For monthly billing, complete and sign the Monthly Payment Activation form. You'll need to provide:
      • Company Tax ID (NPWP)
      • Business License (SIUP) or Business Identification Number (NIB)
      • Company Deed
  6. Ensure you've followed all steps in the Developer Manual before proceeding.

Post-Integration Support​

After successfully integrating our API into your platform:

  1. Operational Support

    • Biteship provides dedicated communication channels (WhatsApp or Slack) for operational support.
    • Our support team is available Monday to Sunday, 09:00 - 18:00 local time.
    • For urgent matters outside these hours, we'll do our best to respond, though response times may be slower.

  2. Ticket System

  3. Service Level Agreement (SLA)

    • Details regarding lost or damaged goods, compensation, and other operational matters are outlined in our Cooperation Agreement (PKS).

We're committed to continually improving our service. Your feedback is valuable in helping us enhance your Biteship experience.