Error Codes

Below are the list of Order error codes. You can use the 'Code' column and customize based on your platform.

Method	Endpoint	Code	Message
POST	/v1/orders	40002001	Booking courier API Key is not found
POST	/v1/orders	40002002	Key has not been activated
POST	/v1/orders	40002003	There's an error with your authentication key. Please contact [email protected] for this matter
POST	/v1/orders	40002004	This is direct Biteship order and you're missing type field
POST	/v1/orders	40002005	Delivery type has no value. Please specify whether it's a 'Now', or 'Scheduled' delivery type
POST	/v1/orders	40002006	Please make sure to input the right delivery type value
POST	/v1/orders	40002007	Courier is not available for scheduled delivery
POST	/v1/orders	40002008	Please make sure you requested the correct extra feature(s)
POST	/v1/orders	40002009	Courier is not available for cash on delivery service
POST	/v1/orders	40002010	Either destination needs to have postal code or coordinate
POST	/v1/orders	40002011	Either origin needs to have postal code or coordinate
POST	/v1/orders	40002012	Destination addres is required for this courier
POST	/v1/orders	40002013	Time already passed. Set new delivery time.
POST	/v1/orders	40002014	Please make sure origin contact name is filled
POST	/v1/orders	40002015	Please make sure origin contact phone is filled
POST	/v1/orders	40002016	Please make sure origin address is filled
POST	/v1/orders	40002017	Please make sure destination contact name is filled
POST	/v1/orders	40002018	Please make sure destination contact phone is filled
POST	/v1/orders	40002019	Please make sure destination address is filled
POST	/v1/orders	40002020	Failed due to invalid or missing postal code. Please contact [email protected] for this matter.
POST	/v1/orders	40002021	There's something wrong getting the courier rates. Please contact [email protected] for this matter.
POST	/v1/orders	40002022	Origin coordinate must have both latitude and longitude value
POST	/v1/orders	40002023	Selected courier needs to have origin coordinate value
POST	/v1/orders	40002024	Destination coordinate must have both latitude and longitude value
POST	/v1/orders	40002025	Selected courier needs to have destination coordinate value
POST	/v1/orders	40002026	Selected courier does not exist
POST	/v1/orders	40002027	Courier service type does not exist
POST	/v1/orders	40002028	Your account is not available for {{Courier Name}} COD feature.
POST	/v1/orders	40002029	Please specify the correct COD Type: 3_days, 5_days, 7_days or leave it null to set as default 7_days
POST	/v1/orders	40002030	Cash on delivery value cannot exceed Rp. 15.000.000
POST	/v1/orders	40002031	Existing courier cannot provide cash on delivery
POST	/v1/orders	40002032	Need to fill proof of delivery note
POST	/v1/orders	40002033	Courier is not available for providing proof of delivery service
POST	/v1/orders	40002034	Courier is not available for providing insurance
POST	/v1/orders	40002035	Delivery date has not been specified
POST	/v1/orders	40002036	Delivery time has no been specified
POST	/v1/orders	40002037	Restriction for same day delivery order time
POST	/v1/orders	40002038	There's something wrong with the order item. Please contact [email protected] for more information
POST	/v1/orders	40002039	There's something wrong with the payment. Please contact [email protected] for more information
POST	/v1/orders	40002040	There's something wrong with ordering partner. Please contact [email protected] for more information.
POST	/v1/orders	40002041	Failed to create order. Please contact [email protected] for this problem.
POST	/v1/orders	40002060	Reference id has already been used before. Please input other reference id
POST	/v1/orders	40002061	Delivery date must be in 'YYYY-MM-DD' format
POST	/v1/orders	40002062	Delivery time must be in 'HH:mm' format
POST	/v1/orders	40002999	Something is wrong with the order. Please contact [email protected] for more info
GET	/v1/orders/:id	40002042	Something went wrong when getting the order's details.
GET	/v1/orders/:id	40002057	Order not found
POST	/v1/orders/:id	40002043	Something is wrong when updating a new order. Please contact [email protected] for this matter.
POST	/v1/orders/:id	40002044	Order has already been confirmed therefore cannot edit order. Please create a new order instead.
POST	/v1/orders/:id	40002045	Cannot update order because shipment already delivered
POST	/v1/orders/:id	40002046	Cannot update order because shipment already cancelled
POST	/v1/orders/:id	40002047	Cannot update order because shipment is on process
POST	/v1/orders/:id	40002048	Something error in development mode
POST	/v1/orders/:id	40002049	Something went wrong with the payment when updating the new order.
POST	/v1/orders/:id	40002050	Order has already been {{new status}}
POST	/v1/orders/:id	40002051	Order failed to confirm in development mode
POST	/v1/orders/:id	40002052	Failed to confirm order. Please contact [email protected] for this matter
POST	/v1/orders/:id	40002053	Cannot cancel order because order already {{status}}
POST	/v1/orders/:id	40002054	Failed to cancel development order
POST	/v1/orders/:id	40002055	Failed to cancel the courier. Please contact [email protected] for this matter
POST	/v1/orders/:id	40002056	Something wrong when cancelling an order. Please contact [email protected] for this matter.
POST	/v1/orders/:id	40002058	Tags must be in array format
POST	/v1/orders/:id	40002059	Waybill id is already created and cannot be duplicated.
POST	/v1/orders/:id	40002060	Reference id has already been used before. Please input other reference id
POST	/v1/orders	40002072	J&T Cargo requires a declared item value for its mandatory insurance
POST	/v1/orders	40009001	Lack of transaction data
POST	/v1/orders	40009002	Payment method is not found
POST	/v1/orders	40009003	Payment failed to process. Please contact [email protected] for this matter.
POST	/v1/orders	40009004	Failed to create transaction
POST	/v1/orders	42200000	You have reached your monthly Orders API limit.
POST	/v1/orders	42200002	This feature is not available on your current subscription plan. Please upgrade to continue.

42200000 is returned when the monthly order quota is exhausted (orders have no overage). 42200002 is returned for plan-gated order features such as cash on delivery when that feature is not on your plan. The body includes feature_key and required_tier. See Plans & limits and Errors.