Handle buyer returns, approve/decline flows, warehouse QC returns, and return analytics in one logistics stack.
| Return IDReference ID | Original waybillCourier - Service | CustomerPhone | PickupPostal code | Item valueQty | StatusNotes | Return waybillCourier - Service | RequestedCreated at |
|---|---|---|---|---|---|---|---|
6a2a7d4c9805... 6a2166903c... | IN-2-0L5LHS2OS2AD35HTRKR2 Grab - Instant | Raka Pratama 081355501234 | Unit 12-05, Green Park Residence... 10310 | Rp. 100,000 1 Barang | Approved Waiting for return shipment | - | 11 Jun 2026, 16.18 WIB |
6a2b8e5d0916... 6a2277a14d... | LLM-8842109931 Lalamove - Motorcycle | Nadia Kusuma 081288809876 | Jl. Melati Indah No. 8... 12140 | Rp. 250,000 2 Barang | Cancelled Return cancelled by seller | - | 10 Jun 2026, 11.42 WIB |
6a2c9f6e1a27... 6a2388b25e... | JT9876543210123 J&T - EZ | Dimas Wijaya 082177704321 | Jl. Merdeka Barat Kav. 21... 10110 | Rp. 175,000 1 Barang | Rejected Rejected: item already used | - | 9 Jun 2026, 09.15 WIB |
6a2d0g7f2b38... 6a2499c36f... | SCP001234567890 SiCepat - REG | Salsa Amalia 085711102345 | Apartemen Riverview Tower B... 11460 | Rp. 89,000 1 Barang | Approved Return shipment in transit | 001799942168 SiCepat - REG | 8 Jun 2026, 14.03 WIB |
6a2e1h8g3c49... 6a25aad47g... | GRAB-IN-2-00JXEMC1 Grab - Instant | Fajar Hakim 087866603210 | Palm Grove Residence Tower C... 12720 | Rp. 320,000 3 Barang | Approved Waiting for return shipment | - | 7 Jun 2026, 18.50 WIB |
Rows per page: 10
The challenge
Approve/decline, warehouse QC, and return analytics need a structured workflow tied to the original shipment.
Return features
Approve or reject returns, create the return shipment, and track status in one detail view.
6a2a7d4c98050c37fd55c6e3
Return ID
6a2a7d4c98050c37fd55c6e3
Return items
Return date
Status
Waiting for return shipment
Original Order ID
6a2166903c6b1e36cf4d5b1b
Customer
Raka Pratama
Unit 12-05, Green Park Residence
081355501234Original order date
Original courier
IN-2-0L5LHS2OS2AD35HTRKR2
Approval date
Return shipping fee
Return order date
Return courier
Pickup address
Raka Pratama
081355501234
Unit 12-05, Green Park Residence, Jl. Thamrin Boulevard No. 8, Jakarta Pusat 10310
Receiver address
Harbor Craft Store
081288809876
Jl. Melati Indah No. 8, Kebayoran Baru, Jakarta Selatan 12140
11-06-2026 16:18:04
Return request initiated by buyer.
11-06-2026 16:18:28
Return request is being reviewed by seller.
11-06-2026 16:18:47
Return request was approved by seller.
Warehouse & fulfillment
From waybill intake and unboxing documentation to QC and stock transfer, fulfillment returns run as a structured WMS workflow.
Explore fulfillmentReturn Locked - Transfer Created
This return has been transferred and can no longer be edited. All fields are read-only.
Return process
AWB: JNE1234567890123
Waybill
Enter waybill number
Documentation
Upload photo & video
QC
Quality verification
Confirm
Customer assessment
Transfer
Create transfer order
Return summary
Shipping info
Waybill:
JNE1234567890123
Courier:
JNE - REG
Product info
Product:
Cedar Soft Tee - Olive
apparel top
SKU:
CST-OLV-M
Qty:
1
Validated Shopify Order
Booking number received. You can continue to create the transfer.
Documentation
Photo after unboxing:
Warehouse location
Warehouse name:
Warehouse Biteship Cakung
Warehouse ID:
7b2e9d1c84af0019e35c4a12
Address:
Jl. Raya Cakung Cilincing No. 12, Jakarta Timur 13910
Create transfer
All validations are complete. Click below to create a transfer for this return.
Based on Returns module and Fulfillment return screens in the shipping app.
Create return
Return GoodsOriginal order
BS-00JXEMC1A9
Raka Pratama · Rp 100.000
Return reason
01
Open a return request tied to a completed shipment.
Review return
6a2a7d4c9805...
Wrong size · 1 item
Buyer: Raka Pratama · Grab Instant
02
Operate a clear status lifecycle for return decisions.
Warehouse return
QCSKU-TEE-NAVY-M
1 unit · Return transfer
Received at warehouse
QC inspection
Stock putaway
03
Fulfillment returns support QC status and return transfers.
Return analytics
Returns / mo
128
Approve rate
82%
Top origin
Jaksel
Top reasons
04
Capture reasons like wrong item/size or defect and monitor return origins.
Critical for fashion, beauty, and multi-SKU ecommerce catalogs.
Approve/decline with traceable statuses instead of chat threads.
QC and transfer flows keep inventory accurate.
Analytics highlight origins and volumes to improve ops.
From delivered order to warehouse putaway.
Create a return from a delivered shipment
Review and approve or decline the request
Process warehouse QC / return transfer as needed
Activate returns workflows across shipping and fulfillment.
Logistics ecosystem to grow your e-commerce business, from shipping aggregators to fulfillment warehouses.
Services
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