Storefront
Checkout page
Show live rates from 30+ couriers on your Shopify or WooCommerce checkout.
Learn moreChoose shipping
JNE REG
2-3 days
Rp12.000
J&T EZ
1-2 days
Rp11.500
SiCepat REG
2-3 days
Rp13.000
By industry
Deliver health products with careful tracking, fulfillment stock control, and return reasons that include expired goods handling.
| Return IDReference ID | Original waybillCourier - Service | CustomerPhone | PickupPostal code | Item valueQty | StatusNotes | Return waybillCourier - Service | RequestedCreated at |
|---|---|---|---|---|---|---|---|
6a2a7d4c9805... 6a2166903c... | IN-2-0L5LHS2OS2AD35HTRKR2 Grab - Instant | Raka Pratama 081355501234 | Unit 12-05, Green Park Residence... 10310 | Rp. 100,000 1 Barang | Approved Waiting for return shipment | - | 11 Jun 2026, 16.18 WIB |
6a2b8e5d0916... 6a2277a14d... | LLM-8842109931 Lalamove - Motorcycle | Nadia Kusuma 081288809876 | Jl. Melati Indah No. 8... 12140 | Rp. 250,000 2 Barang | Cancelled Return cancelled by seller | - | 10 Jun 2026, 11.42 WIB |
6a2c9f6e1a27... 6a2388b25e... | JT9876543210123 J&T - EZ | Dimas Wijaya 082177704321 | Jl. Merdeka Barat Kav. 21... 10110 | Rp. 175,000 1 Barang | Rejected Rejected: item already used | - | 9 Jun 2026, 09.15 WIB |
6a2d0g7f2b38... 6a2499c36f... | SCP001234567890 SiCepat - REG | Salsa Amalia 085711102345 | Apartemen Riverview Tower B... 11460 | Rp. 89,000 1 Barang | Approved Return shipment in transit | 001799942168 SiCepat - REG | 8 Jun 2026, 14.03 WIB |
6a2e1h8g3c49... 6a25aad47g... | GRAB-IN-2-00JXEMC1 Grab - Instant | Fajar Hakim 087866603210 | Palm Grove Residence Tower C... 12720 | Rp. 320,000 3 Barang | Approved Waiting for return shipment | - | 7 Jun 2026, 18.50 WIB |
Rows per page: 10
The challenge
Tracking clarity, stock discipline, and expired-return reasons protect trust in every delivery.
Branded
Tracking
WMS
Fulfillment
Expired
Returns
30+
Couriers
Courier partners
Pick Instant, Same Day, Next Day, Regular, Cargo, or International, then activate the services that fit your store.
Available couriers
JNE
J&T
SiCepat
TIKI
Ninja Xpress
ID Express
anteraja
Grab
Gojek
SAP
PopExpress
JDL
paxel
deliveree
Lion parcel
QRIM
RPX
Wahana
Pos Indonesia
Lalamove
RaraNow
DHL
FedEx
Janio
TLX
JET
Indah
ESL
Case studies
As a digital health platform, Alodokter needed reliable medicine and wellness delivery to users across Indonesia, without juggling dozens of courier portals by hand.
Alodokter integrated the Biteship API into its app to book multi-courier shipping, track live, and deliver health products more effectively to loyal users.
With Biteship’s courier network, Alodokter ships medicines and health products with clear tracking, so users feel more confident on every delivery.
Read the full Alodokter story
Return features
Approve or reject returns, create the return shipment, and track status in one detail view.
6a2a7d4c98050c37fd55c6e3
Return ID
6a2a7d4c98050c37fd55c6e3
Return items
Return date
Status
Waiting for return shipment
Original Order ID
6a2166903c6b1e36cf4d5b1b
Customer
Raka Pratama
Unit 12-05, Green Park Residence
081355501234Original order date
Original courier
IN-2-0L5LHS2OS2AD35HTRKR2
Approval date
Return shipping fee
Return order date
Return courier
Pickup address
Raka Pratama
081355501234
Unit 12-05, Green Park Residence, Jl. Thamrin Boulevard No. 8, Jakarta Pusat 10310
Receiver address
Harbor Craft Store
081288809876
Jl. Melati Indah No. 8, Kebayoran Baru, Jakarta Selatan 12140
11-06-2026 16:18:04
Return request initiated by buyer.
11-06-2026 16:18:28
Return request is being reviewed by seller.
11-06-2026 16:18:47
Return request was approved by seller.
Warehouse & fulfillment
From waybill intake and unboxing documentation to QC and stock transfer, fulfillment returns run as a structured WMS workflow.
Explore fulfillmentReturn Locked - Transfer Created
This return has been transferred and can no longer be edited. All fields are read-only.
Return process
AWB: JNE1234567890123
Waybill
Enter waybill number
Documentation
Upload photo & video
QC
Quality verification
Confirm
Customer assessment
Transfer
Create transfer order
Return summary
Shipping info
Waybill:
JNE1234567890123
Courier:
JNE - REG
Product info
Product:
Cedar Soft Tee - Olive
apparel top
SKU:
CST-OLV-M
Qty:
1
Validated Shopify Order
Booking number received. You can continue to create the transfer.
Documentation
Photo after unboxing:
Warehouse location
Warehouse name:
Warehouse Biteship Cakung
Warehouse ID:
7b2e9d1c84af0019e35c4a12
Address:
Jl. Raya Cakung Cilincing No. 12, Jakarta Timur 13910
Create transfer
All validations are complete. Click below to create a transfer for this return.
Shipment tickets
When a shipment issue happens on the marketplace, Biteship can help manage the ticket and reply on behalf of the seller to couriers and buyers.
Track and manage all support requests in one place. Learn more
Photo proof from seller
Attaching photo proof as well. Courier app status is not updating.
Comments
Marketplace Seller
Buyer said the package never arrived. Waybill 000912345678 still shows in transit for 5 days.
25 Jul 2026, 14.22 WIB
BiteshipOn behalf of seller
We already raised this to SiCepat on behalf of your store. Investigation is open and we will update once the hub confirms.
25 Jul 2026, 14.41 WIB
BiteshipOn behalf of seller
SiCepat confirmed the parcel is at Bandung hub. Driver reattempt is scheduled today before 18.00.
Shipment proof attachment
25 Jul 2026, 16.05 WIB
Fulfillment for health catalogs
When SKU count and batch tracking outgrow home packing, plug into Biteship fulfillment with WMS movements and returns workflows.
See fulfillment
From checkout to COD, Biteship has options for startups just launching and those ready to scale.
Storefront
Show live rates from 30+ couriers on your Shopify or WooCommerce checkout.
Learn moreChoose shipping
JNE REG
2-3 days
Rp12.000
J&T EZ
1-2 days
Rp11.500
SiCepat REG
2-3 days
Rp13.000
Customer experience
Add your logo and brand colors so customers track packages without courier apps.
Learn more
Track your order
Waybill
JT1234567890
Status
In transit
Warehouse
Manage stock, pick, pack, and fulfillment orders when volume outgrows home packing.
Learn moreFulfillment orders
WMSFO-1024
SKU-A12 · x3
FO-1025
SKU-B08 · x1
FO-1026
SKU-C44 · x5
Billing
Top up a prepaid wallet, track balance, and pay for shipments without complex invoices.
Learn moreWallet balance
Rp1.250.000
Top up
+Rp500.000
Shipment
Rp-18.500
Shipment
Rp-22.000
Payments
Enable COD on eligible couriers and track collection through to disbursement.
Learn moreCOD today
Rp534.000
Alya Putri
Collected
Rp185.000
Bima Nugroho
In transit
Rp99.000
Citra Sari
Disbursed
Rp250.000
Combines tracking, fulfillment inventory, returns reasons, and reliable parcel network.
01
Reach patients and wellness buyers nationwide with activated couriers.
02
Track inventory movements for supplements, kits, and medical retail SKUs.
03
Reduce anxiety with transparent shipment status pages.
04
Capture expired and defect reasons in return workflows.
Health buyers need certainty on status, stock integrity, and exception handling.
Tracking keeps recipients informed without guesswork.
WMS movements support batch-sensitive catalogs.
Expired/defect reasons create cleaner ops records.
Ship with visibility, then add warehouse and returns depth.
Activate couriers and branded tracking
Use fulfillment for multi-SKU health catalogs
Enable returns workflows for exceptions
Combine shipping visibility, fulfillment, and returns on Biteship.
Logistics ecosystem to grow your e-commerce business, from shipping aggregators to fulfillment warehouses.
Services
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