By industry
Deliver perishable F&B orders with instant couriers, hour-level SLA, distance rates, and live map tracking.
4:32 PM
Driver is arriving to deliver your order
Make sure you can be contacted
Driver may call on arrival
Ari*
5.0Honda Beat · B 1234 XYZ
Jl. Melawai Raya No. 12
Note: Ask reception
Plaza Indonesia, Thamrin
Jakarta Pusat
IN-2-00JXEMC1A9
The challenge
F&B needs instant quoting, auto-reorder, and live tracking, not tomorrow's parcel SLA.
98%
SLA met for instant & same-day deliveries
1M+
instant deliveries completed on Biteship
1,000+
companies shipping with instant couriers
30%
increase in customer satisfaction
F&B ops USPs
Beyond drive ETA: watch pickup, store zones, peak-hour no-driver, and minute-level SLAs.
How fast a courier arrives at the store counter after the order is marked ready. Slow pickup is often the hidden bottleneck, not the drive itself.
Minutes from order ready until courier arrives at counter
Avg
7.7 min
Slow pickup is often the hidden bottleneck, not the drive
Which zones around a store have poor courier coverage or consistently long delivery times. Useful for store placement or restricting delivery radius.
Which zones around a store have weak coverage or long ETAs
0-2 km
98% coverage2-4 km
94% coverage4-6 km
81% coverage6-8 km
62% coverageDuring peak hours (morning coffee rush, lunch), if no courier is available orders get cancelled outright. That is direct lost revenue, not just a bad experience.
Peak hours: coffee rush & lunch
Peak 12:00
11.4%
No driver = direct lost revenue, not just a bad experience
F&B usually needs tighter SLAs than e-commerce (e.g. under 30–45 min). Track this more granularly, often by store and by hour.
F&B needs tighter SLAs (often under 30–45 min), by store & hour
| Store | SLA | On-time |
|---|---|---|
| Melawai | <30 min | 91% |
| Thamrin | 30-45 min | 96% |
| Senopati | <30 min | 84% |
| PIK | 30-45 min | 93% |
Instant & same-day couriers
Book Grab, Gojek, Lalamove, Deliveree, Borzo, and Dash Electric from one dashboard.
Offer an eco-friendly delivery option without giving up speed. Dash Electric brings instant last-mile with an electric fleet.
Zero-emission last mile
Electric bike & scooter fleet for urban drops.
Same speed, greener ride
Instant SLA with lower carbon per delivery.
Bookable in Biteship
Activate Dash Electric beside Grab & Gojek.
Dash Electric
Green delivery · Instant
ETA
~35 min
0 g extra CO₂ vs typical fuel fleet
Distance
4.2 km
Rate
Rp 18rb
Fleet
e-Bike
Case studies
As a fast-growing coffee brand, Fore needed instant delivery that protected product freshness across outlets, without juggling dozens of courier portals by hand.
Fore integrated the Biteship API into their mobile app to book instant couriers, quote by distance, and track live, so coffee arrives fast and stays fresh.
With Biteship’s instant courier network, Fore delivers coffee to customers in hours, protecting flavor quality and lifting satisfaction on every order.
Read the full Fore story
Courier performance
Select a courier to review success rate, average ETA, and on-time performance across your on-demand network.
Grab
Major metros
Success rate
97.4%
Avg ETA
42 min
On-time
94%
Bookings / mo
12.4k
Illustrative metrics based on typical Biteship on-demand network patterns.
Best in-class documentation
Quote instant couriers with origin & destination coordinates. Start with POST /v1/rates/couriers (Rates by Coordinates), then book via the Orders API.
POST /v1/rates/couriers · Rates by Coordinates
1const response = await fetch(2"https://api.biteship.com/v1/rates/couriers",3{4method: "POST",5headers: {6"Authorization": "Bearer biteship_test_...",7"Content-Type": "application/json",8},9body: JSON.stringify({10origin_latitude: -6.3031123,11origin_longitude: 106.7794934999,12destination_latitude: -6.2441792,13destination_longitude: 106.783529,14couriers: "grab,gojek,lalamove,borzo",15items: [{16name: "Coffee order",17value: 85000,18weight: 500,19quantity: 1,20}],21}),22}23);2425const rates = await response.json();26// rates.pricing → instant courier quotes by distance
Rates API by coordinates
Send origin_latitude, origin_longitude, destination_latitude, and destination_longitude to quote Grab, Gojek, Lalamove, and Borzo.
View Retrieve RatesShowcases instant courier booking, SLA metrics, distance rates, auto-reorder, and live tracking for F&B.
01
Dispatch Grab, Gojek, Lalamove, Borzo and similar for hyperlocal drops.
02
Price on-demand deliveries from pin-to-pin coordinates.
03
Custom flow retries when instant courier is not found.
04
Share tracking so buyers know when food or beverage packs arrive.
F&B margins shrink when riders fail or customers wait without updates.
On-demand network without owning a fleet.
Reorder flows recover scarce rider situations.
Tracking reduces anxious support chats.
Activate instant couriers and quote by distance.
Enable instant and same-day couriers
Check rates by distance for each drop
Book and share tracking with the customer
Activate instant and same-day shipping on Biteship.
Logistics ecosystem to grow your e-commerce business, from shipping aggregators to fulfillment warehouses.
Services
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