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Build AI Chat Commerce with Biteship API

Let shoppers check rates, book shipments, and track parcels inside chat flows powered by Biteship logistics APIs.

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Your Store Chat

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The challenge

Chat commerce breaks when logistics stays outside the conversation

Handing customers off to another app for shipping quotes and tracking kills conversion in WhatsApp, Instagram, and AI assistants.

Logistics primitives for conversational commerce

Connect rates, orders, tracking, and courier catalogs into your chat orchestration layer.

01

Rates inside the chat

Return live courier quotes from destination and package details captured in conversation.

02

One-tap order booking

Create shipments from chat intents without forcing buyers into a separate checkout stack.

03

Tracking replies & webhooks

Push status updates back into the same thread so buyers never leave the conversation.

04

Multi-courier selection

Let AI agents recommend instant, same-day, or regular services based on SLA and price.

Check shipping rates in conversation

When a shopper asks for shipping cost in chat, your agent calls the Rates API and replies with live courier quotes without leaving WhatsApp.

Works with WhatsApp, Instagram, and custom AI assistants.
Learn more about Rates API
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Your Store Chat

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Answer "where is my order?" instantly

Pull live shipment status from tracking APIs and send a clear update card inside Telegram or any chat channel your customers already use.

Share waybill, courier, and delivery status in one reply.
Learn more about Tracking API
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Your Store Chat

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Message

Keep buying and shipping in one conversation

AI chat commerce converts when logistics feels native to the chat experience.

Higher chat checkout completion

Remove the context switch between chat and shipping tools.

Faster agent responses

Rates and tracking answers come from APIs instead of manual ops lookups.

Reliable courier coverage

Tap Biteship's multi-courier network from any conversational frontend.

Launch chat shipping with Biteship

Wire rates first, then booking, then status callbacks into your agent.

  1. 1

    Connect Rates API to your chat commerce agent

  2. 2

    Book shipments from confirmed chat orders

  3. 3

    Stream tracking updates back into the conversation

Best in-class documentation

Get shipping rates in chat with the Rates API

When a shopper asks for shipping rates in WhatsApp or an AI agent, call POST /v1/rates/couriers and reply with live quotes in the same conversation.

  • POST /v1/rates/couriers for live shipping quotes in chat
  • Reply with J&T, JNE, SiCepat prices from rates.pricing
  • Ready-to-use sample code in Node, Python, PHP, Go, cURL
  • Sandbox environment for agent testing
  • Rates by postal code, area ID, or coordinates
  • Book next via Orders API in the same conversation
Explore the docs

POST /v1/rates/couriers · Rates by Postal Code

1const response = await fetch(
2 "https://api.biteship.com/v1/rates/couriers",
3 {
4 method: "POST",
5 headers: {
6 "Authorization": "Bearer biteship_test_...",
7 "Content-Type": "application/json",
8 },
9 body: JSON.stringify({
10 origin_postal_code: 10110,
11 destination_postal_code: 40115,
12 couriers: "jnt,jne,sicepat",
13 items: [{
14 name: "Chat order",
15 value: 150000,
16 weight: 1000,
17 quantity: 1,
18 }],
19 }),
20 }
21);
22
23const rates = await response.json();
24// rates.pricing → reply with courier quotes in chat

Rates API · Postal Code

Send origin_postal_code, destination_postal_code, and items to get multi-courier quotes you can reply with in chat.

View Rates by Postal Code

Frequently asked questions

Yes. Agents call Biteship Orders APIs to create shipments across activated couriers.
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Make shipping part of the conversation

Connect Biteship APIs to your AI chat commerce stack.