By use case
Let shoppers check rates, book shipments, and track parcels inside chat flows powered by Biteship logistics APIs.
Your Store Chat
online
The challenge
Handing customers off to another app for shipping quotes and tracking kills conversion in WhatsApp, Instagram, and AI assistants.
Connect rates, orders, tracking, and courier catalogs into your chat orchestration layer.
01
Return live courier quotes from destination and package details captured in conversation.
02
Create shipments from chat intents without forcing buyers into a separate checkout stack.
03
Push status updates back into the same thread so buyers never leave the conversation.
04
Let AI agents recommend instant, same-day, or regular services based on SLA and price.
When a shopper asks for shipping cost in chat, your agent calls the Rates API and replies with live courier quotes without leaving WhatsApp.
Your Store Chat
online
Pull live shipment status from tracking APIs and send a clear update card inside Telegram or any chat channel your customers already use.
Your Store Chat
bot
AI chat commerce converts when logistics feels native to the chat experience.
Remove the context switch between chat and shipping tools.
Rates and tracking answers come from APIs instead of manual ops lookups.
Tap Biteship's multi-courier network from any conversational frontend.
Wire rates first, then booking, then status callbacks into your agent.
Connect Rates API to your chat commerce agent
Book shipments from confirmed chat orders
Stream tracking updates back into the conversation
Best in-class documentation
When a shopper asks for shipping rates in WhatsApp or an AI agent, call POST /v1/rates/couriers and reply with live quotes in the same conversation.
POST /v1/rates/couriers · Rates by Postal Code
1const response = await fetch(2"https://api.biteship.com/v1/rates/couriers",3{4method: "POST",5headers: {6"Authorization": "Bearer biteship_test_...",7"Content-Type": "application/json",8},9body: JSON.stringify({10origin_postal_code: 10110,11destination_postal_code: 40115,12couriers: "jnt,jne,sicepat",13items: [{14name: "Chat order",15value: 150000,16weight: 1000,17quantity: 1,18}],19}),20}21);2223const rates = await response.json();24// rates.pricing → reply with courier quotes in chat
Rates API · Postal Code
Send origin_postal_code, destination_postal_code, and items to get multi-courier quotes you can reply with in chat.
View Rates by Postal Code
Connect Biteship APIs to your AI chat commerce stack.