By industry

Shipping for electronics with cargo & protection

Move high-value electronics with cargo lanes, insurance, claims/tickets, COD controls, and careful multi-courier selection.

Start for free Contact sales

B2B freight

Truck ready to dispatch

Instant

Pickup ETA

30-60 min

Vehicle

CDD Box

The challenge

High-value devices need stronger shipping safeguards

Wrong courier choice, missing insurance, and slow claim handling erase electronics margins fast.

0.5%

Insurance premium

90%

Coverage

7 days

Claims process

Lost/Damage

Visibility

B2B partners

Instant trucks and cargo in one network

Book Deliveree, Lalamove, Sentral Cargo, and J&T Cargo from one dashboard.

Deliveree

Instant truck

Lalamove

Instant truck

Sentral Cargo

Cargo

J&T Cargo

Cargo

Nationwide warehouse network

Leverage Biteship's Nationwide Warehouse

Store B2B inventory and store items in Biteship's fulfillment network, then ship to outlets, distributors, or buyers with instant trucks and cargo from the nearest city.

Store B2B inventory closer to buyers and outlets
Fulfill wholesale and store replenishment from local warehouses
Connect nationwide stock to Deliveree, Lalamove, and cargo partners

Jakarta

Hub & fulfillment

Bandung

West Java coverage

Surabaya

East Java coverage

Makassar

Eastern Indonesia

Explore Biteship fulfillment

Indonesia coverage

Strategic warehouses for B2B orders

4 cities

Map of Biteship warehouse network across Indonesia

JakartaBandungSurabayaMakassar

Shipment insurance

Insurance at 0.5% with 90% coverage

Protect electronics value with a light premium. Add insurance at booking on eligible services and get up to 90% coverage of the insured value.

0.5% premium on eligible courier services
Up to 90% coverage for covered incidents
Enable per booking for high-value SKUs

Booking summary

MacBook Air M3 · 1.4 kg

Item value

Rp18.500.000

Eligible

Shipment insurance

0.5% premium · 90% coverage

Premium

Rp92.500

0.5% × Rp18.5jt

Coverage

Rp16.650.000

90% protected

Incident visibility

Lost & damage

3 open

Lost in transit

Investigating

iPhone 16 Pro

SiCepat REG · 000912345678

Damaged on delivery

Evidence uploaded

Sony WH-1000XM5

J&T EZ · JT5544332211

Partial damage

Claim ready

Samsung Galaxy Tab

JNE REG · JNE9876500123

Ops visibility

Lost and damage visibility

See lost or damaged parcels in one place, with waybill, courier, investigation status, and uploaded evidence, without checking separate channels.

Separate lost vs damaged incident views
Waybill, courier, and SKU context on every case
Track evidence and investigation progress live

Claims process

7-day claims process with selected couriers

For selected couriers, lost and damage claims are designed to resolve within 7 days, from submission to decision, so electronics cashflow and inventory are not stuck for long.

Example selected couriers

JNE

J&T

SiCepat

SAP

Claim timeline

7 days

1
Day 1
Open claim
Submit from the order with photos or unboxing video.
2
Day 2-4
Courier review
Selected courier investigates with Biteship support.
3
By day 7
Resolution
Claim outcome confirmed with eligible couriers.

Shipment tickets

Manage seller shipment issues with Biteship tickets

When a shipment issue happens on the marketplace, Biteship can help manage the ticket and reply on behalf of the seller to couriers and buyers.

Support Tickets

Track and manage all support requests in one place. Learn more

SiCepat REG000912345678·Biteship replies on behalf of seller

Photo proof from seller

Attaching photo proof as well. Courier app status is not updating.

Comments

Marketplace Seller

Buyer said the package never arrived. Waybill 000912345678 still shows in transit for 5 days.

25 Jul 2026, 14.22 WIB

BiteshipOn behalf of seller

We already raised this to SiCepat on behalf of your store. Investigation is open and we will update once the hub confirms.

25 Jul 2026, 14.41 WIB

BiteshipOn behalf of seller

SiCepat confirmed the parcel is at Bandung hub. Driver reattempt is scheduled today before 18.00.

Shipment proof attachment

25 Jul 2026, 16.05 WIB

COD

Controlled COD for electronics

Offer COD only on eligible courier services, monitor collections, and track disbursements from the COD fund report.

COD Fund Report

Available balance

View Orders

IDR

250.000.000

COD amount you can withdraw

On-hold balance

View Orders

IDR

56.000.000

COD that moves to available after order is complete

Withdrawal in progress

View Orders

IDR

50.000.000

COD currently being withdrawn

Available Balance Transaction History (COD)

Filter25 Jun - 25 Jul

Date	Description	Amount	Status
22 Juli 2026, 13:39 WIB	Withdrawal to Bank Mandiri a/n PT Commerce Indo · **** 4821	-Rp1.359.000	Success
19 Juli 2026, 09:52 WIB	Withdrawal to Bank Mandiri a/n PT Commerce Indo · **** 4821	-Rp1.359.000	Processing
17 Juli 2026, 19:03 WIB	COD order settlement No. ORD-2-00JXEMC1A9	+Rp52.000	Success
16 Juli 2026, 15:37 WIB	Withdrawal to Bank Mandiri a/n PT Commerce Indo · **** 4821	-Rp2.702.000	Success

Courier partners

30+ couriers ready from day one

Pick Instant, Same Day, Next Day, Regular, Cargo, or International, then activate the services that fit your store.

Available couriers

JNE

J&T

SiCepat

TIKI

Ninja Xpress

ID Express

anteraja

Grab

Gojek

SAP

PopExpress

JDL

paxel

deliveree

Lion parcel

QRIM

RPX

Wahana

Pos Indonesia

Lalamove

RaraNow

DHL

FedEx

Janio

TLX

JET

Indah

ESL

Protect high-value electronics outbound

Maps to cargo courier services, insurance, tickets/claims, and COD eligibility.

Cargo & freight services

Access cargo-capable couriers for heavier or bulk electronics.

Shipment insurance

Add insurance on eligible services to protect device value.

Tickets & shipping claims

Escalate damaged/lost cases from order workflows.

COD with eligibility checks

Offer COD only when the selected service supports collection.

Reduce risk on expensive SKUs

Electronics need stronger protection and clearer exception handling.

Right service for weight/value

Mix parcel and cargo instead of forcing one lane.

Documented incident handling

Tickets and claims keep exceptions auditable.

Controlled cash collection

COD eligibility prevents unsupported collections.

Ship electronics safely

Choose the lane, protect the value, then track exceptions.

1
Activate parcel and cargo couriers you need
2
Enable insurance on high-value bookings
3
Monitor tracking and open tickets/claims when needed

Best in-class documentation

Developer-centric to get started fast

One Rates API integration for multi-courier quotes, COD, and insurance. Start with POST /v1/rates/couriers, then book via the Orders API.

Sample code for Rates & Orders APIs
Sandbox environment for testing
Versioned API changes
Webhooks for shipment status updates
Rates by postal code, area ID, or coordinates
COD & insurance in the same request

Explore the docs

POST /v1/rates/couriers

1const response = await fetch(
2  "https://api.biteship.com/v1/rates/couriers",
3  {
4    method: "POST",
5    headers: {
6      "Authorization": "Bearer biteship_test_...",
7      "Content-Type": "application/json",
8    },
9    body: JSON.stringify({
10      origin_postal_code: 12440,
11      destination_postal_code: 12240,
12      couriers: "jne,sicepat,grab",
13      items: [{
14        name: "Shoes",
15        value: 199000,
16        weight: 200,
17        quantity: 1,
18      }],
19    }),
20  }
21);
22
23const rates = await response.json();
24// rates.pricing → multi-courier quotes

Multi-courier Rates API

Fetch JNE, SiCepat, Grab, and more quotes in one request, including COD and insurance options.

View Retrieve Rates

Frequently asked questions

The network includes cargo-capable services such as J&T Cargo, Sentral Cargo, SAP cargo, and others by coverage.

Ship electronics with stronger safeguards

Combine cargo, insurance, and exception workflows on Biteship.

Start for free Contact sales