Reduce Customer Inquiries About Order Status with Real-Time Order Tracking from Biteship
Monitor every shipment across 30+ couriers. Comes with real-time updates and a tracking page you can fully customize.
Your customers deserve transparent order status
A lack of shipping visibility affects customer experience, operational efficiency, and how your brand is perceived.
"Where is my order?"
"Where is my order?" is the single largest source of customer-support tickets in e-commerce. Every message that has to be answered manually consumes your team's time and drives up operational cost unnecessarily.
Shipping data scattered everywhere
You use JNE, SiCepat, J&T, Anteraja all at once. Every courier has its own platform. Your team has to log into multiple places just to monitor a single order.
Your tracking page doesn't reflect your brand
Instead of seeing a page that belongs to your business, customers get sent to the courier's website to track their orders. Yet the moment right after purchase can be a meaningful part of your brand.
Explore Order Tracking's Key Features
A tracking page that reflects your brand identity
Customers land on a tracking page with your logo and brand colors — not a generic courier page.
- Customize the logo and brand colors to match your business identity
- A clean shipping-status view that's easy to understand
- No courier or Biteship branding visible to your customers
- Compatible with every device (mobile, tablet, desktop)
Live in 4 steps.
Connect Your PlatformIntegrate with your Shopify, WooCommerce, or custom platform. Order data flows into the system automatically.
Configure the Tracking PageAdd your logo and pick your brand colors. Your branded tracking page is ready in minutes.
Enable Automatic NotificationsDecide which moments trigger a notification and tailor the message templates. The system sends updates to customers automatically.
Monitor from the DashboardEvery shipment across 30+ couriers is visible from a single dashboard. Analytics are available to evaluate courier performance.
Use Order Tracking the way your business runs
From integrated dashboard to e-commerce plugins to APIs for custom-built websites and apps.
Ready to use — no integration required
Manage the tracking page, monitor shipment status, and share tracking links straight from the Biteship Dashboard. A great fit for teams that want to get started fast.
Explore the Dashboard →For Shopify stores
Enable custom tracking directly in your Shopify store through the Biteship Plugin — no custom integration required.
View the Plugin →For WordPress + WooCommerce sites
Add tracking to your WooCommerce store with the Biteship Plugin so customers can track their orders directly from your site.
View the Plugin →For your own custom website or app
Integrate tracking into your website, app, or internal system through the API so the customer experience stays aligned with your business needs.
View the API Docs →Compare the old way vs. using Biteship Order Tracking
From manual, fragmented tracking to a post-purchase experience that's more professional, automated, and integrated.
| The Old Way | Biteship Order Tracking | |
|---|---|---|
| Order tracking | Check each order one by one on courier websites | ✓ Centralized in a single dashboard |
| Tracking page | Courier-owned website | ✓ A page carrying your brand identity |
| Customer updates | Answered manually by the CS team | ✓ Shipping status updated automatically |
| Multi-courier operations | Logging into every courier platform | ✓ 30+ couriers in one system |
| Customer experience | Inconsistent with your brand | ✓ A tracking experience true to your brand |
| Shipping insights | Data scattered and hard to analyze | ✓ Dashboard and analytics included |
Trusted by businesses across industries Biteship
Biteship
See how Biteship supports their shipping operations.
Fore Coffee integrated the Biteship API into their mobile app to manage instant-courier deliveries. Coffee orders arrive quickly so customers get their product at peak freshness.
- Fore Coffee
Read the case study
Frequently Asked Questions
Round out your logistics operations with Biteship
Order Tracking is part of the Biteship logistics ecosystem. Handle every step — from rate check to fulfillment — on a single platform.
Upgrade your post-purchase experience starting today
Manage tracking, notifications, and the customer experience on one integrated platform.